Partially
because of all of the media coverage regarding Aveo, and partially to satisfy
my Office Manager, so she will stop clogging up my inbox with articles, I have
decided to weigh in on the current debate surrounding Aged Care. After all, how
could I possibly resist this soapbox moment?
Now,
firstly, I have the greatest respect for the Elderly. My motivation to become
an Aged Care specialist goes back to the start of my career where I observed a
shocking amount of apathy, and sometimes downright abuse, towards this
incredibly vulnerable group of people. Never one to let an injustice go by, I
developed a close working relationship with the Office of Public Guardian, and
reported many breaches made by Power of Attorneys, much to the dismay of my
then manager.
Right
now, everyone is in up in arms over the Deferred Management Fee model that was
used by Aveo. The lawyers have an opinion, the politicians have an opinion, the
share holders have an opinion, and the media is pointing the spotlight. It
seems that everyone has an opinion, and is happy to point their finger, but why
now? After all, Aveo has been around for 25 years, and there are many other providers out there using the same fee
model.
Personally,
I believe that this is a result of not just people living longer, but also
being more able for longer. When these residents need to step up their care and
move, they realise exactly what a deferred model
means. Previously, this would have been masked by natural attrition. The
provider would have claimed the deferred fee from the Estate rather than trying
to claim it from a person, which is much more difficult.
Here's
the million dollar question though. Why did the resident sign the agreement in
the first place? The lawyers would say that the contracts are complex and
draconian. One would generally suppose that if a middling person did not follow
the words on the page then they wouldn't have signed without further advice.
The politicians would probably say that it was shoddy business practices, that
whole over promising, under delivering thing that happens. Once again, this
indicates to me that the resident has been left to their own devices to make
their decision. The shareholders would claim that the fee model is to blame,
but of course, it worked well over the last 25 years, so why would you throw
the baby out with the bathwater? Oh that's right, because now somebody
actually cares, and got the media involved.
Elderly
people are in a period of cognitive decline. There is no escaping this fact.
And yet, we, as a society, have expected them to read a complex contract, and
make an informed decision with information provided to them by the seller. That
is akin to taking the word of a Real Estate agent that you don't need to get a
valuation or pest inspection...it's all good...just sign here. No one in their
right mind would do that!
So,
rather than pointing the finger at a legal (which is
not the same as moral, or ethical) business model, perhaps we should take the
time to reflect on where the support network for the residents was when they
signed that complex bit of paper. As a society, we need to hold up that mirror
and admit that we have failed to protect those needing protecting.
We can
change the legislation, and increase the regulation of this industry, but at
the end of the day, a caring, and close, support network is what will protect
the elderly. As individuals, we need to acknowledge that our parents, and
grandparents, are growing increasingly frail, so don't put your head in the
sand; ask them if they need help and be involved in their lives. And for
goodness sake, if you don't understand it, get advice!
Find
Erin* at Achieveit Financial Planning, or call for an
appointment on 07 4638 5011.
*Authorised
Representative of Securitor Financial Group Ltd ABN 48 009 189 495 AFSL 240687
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